Built for independent UK hotels

The whole guest journey, handled.

GuestFlow sends the right message at the right time, triages every guest request, takes orders, runs the tab and gives your team a single operations view — all on top of the booking system you already use.

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No card capture on our side — payments run through Stripe. Keep your PMS.

One platform across the whole stay

Five front-ends, one domain model. Comms, the guest app and the staff app all read and write the same source of truth — so nothing falls between the cracks.

Automated guest comms

Booking confirmation, timed pre-arrival messages and a post-stay review request — sent at each property's local time, every time. No spreadsheets, no forgotten emails.

AI triage, human approval

Inbound guest emails are classified and a reply is drafted automatically — but nothing is sent without a staff member approving it. Fast, never autonomous.

Guest app with ordering & the tab

An installable PWA for guests — stay details, food & drink ordering, and a running bar/room-service tab they can settle on their phone via Stripe.

Staff operations layer

A mobile-first task board, live order queue, and a daily operations report so front-of-house always knows what needs doing — and what's arriving today.

Works with your booking system

Bookings flow in through connectors — eZee first, then Booking.com and your own website — into GuestFlow's own model. Switch PMS later and lose nothing.

Workforce management

Holidays, shift planning, clock in/out and timesheets for your team — built into the same staff app, not a separate tool to pay for.

How it works

GuestFlow becomes the system of record for the guest experience. It doesn't replace your booking engine — it runs the journey around it.

1

Booking lands

A reservation arrives from eZee, Booking.com or your website. GuestFlow de-duplicates it and builds a clean guest profile.

2

The journey runs itself

Confirmation goes out instantly; pre-arrival messages are scheduled to the property's local time. Guest requests get triaged and drafted for staff.

3

During the stay

Guests order from their phone and run a tab; staff work the order queue and task board. Charges settle in-app via Stripe — or push to your PMS folio.

4

After checkout

Every guest gets a review request. Happy guests are pointed at public reviews; unhappy ones into a private recovery flow — never gated by sentiment.

Pricing that grows with you

Three tiers along the product itself — start with comms, add the guest app, then marketing. Per-room pricing, billed monthly. Talk to us for a quote tailored to your property.

Core

The comms engine

  • Booking connectors (eZee, Booking.com, web)
  • Automated confirmation & pre-arrival
  • Post-stay review requests
  • AI-triaged inbound + staff approval
  • Daily operations report
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Plus

Most popular

Comms + the guest app

  • Everything in Core
  • Guest PWA — stay details & requests
  • Food & drink ordering + live queue
  • The tab, settled via Stripe
  • Staff task board & workforce tools
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Pro

Add marketing

  • Everything in Plus
  • Bulk marketing to past guests
  • Separate marketing reputation (PECR-safe)
  • Segments & campaigns
  • Metered SMS & email overage
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Ready to give your guests a better stay?

See GuestFlow running against a real booking feed. We'll set up a demo property and walk your team through it.

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